Customer Care

CUSTOMER SERVICE

For customer service and other inquiries please email us at hello@thoseseendancing.com. For returns/exchanges please read our Return Policy below. Please allow 24-48 hours for us to get back to you.

Mahalo, 

Those Seen Dancing

 

LOCATION

Those Seen Dancing is sold exclusively online and in the specialty boutiques listed here. Dates and locations of trunk shows and pop-ups are announced via email and social media.

 

SIZE GUIDE

Sizes generally run true to size, meaning if you are a certain size in comparable brands, you are likely to be the same size in our brand. The international size and measurement guides are provided as a guide only and may not be accurate across all sizes/styles. Please read individual product descriptions for any specific sizing details. If you have any questions please email us at hello@thoseseendancing.com and we will be happy to assist you!

 

INTERNATIONAL SIZE GUIDE

SIZE

USA

AUS/UK

JPN

EU

Approx. Cup Size

XS

0-2

4-6

5-7

32-34

AA-A

S

2-4

6-8

7-9

34-36

A-B

M

4-6

8-10

9-11

36-38

B-C

L

6-8

10-12

11-13

38-40

C-D

XL

8-10

12+

13+

40+

D+

 

BODY MEASUREMENT GUIDE

SIZE

BUST

UNDER BUST

UPPER HIPS (widest part of hip that hits above your bum)

XS

30-32in // 75-80cm

27-29in // 68-73cm

30-32in // 77-82cm

S

32-34in // 80-85cm

29-31in // 73-78cm

32-34in // 82-87cm

M

34-36in // 85-90cm

31-33in // 78-83cm

34-36in // 87-92cm

L

36-38in // 90-95cm

33-35in // 83-88cm

36-38in // 92-97cm

XL

38-40in // 95-100cm

35-37in // 88-93cm

38-40in // 97-102cm

 

SHIPPING & RETURNS

 

Our shipping & returns policies are part of our Terms of Service; checking out at our store means that you agree to our Terms of Service. We want to make sure you are fully aware of our policies before you make your purchase.

 

SHIPPING

All orders ship directly from Honolulu, Hawai‘i, USA. Please take this into account when estimating transit times.

  • Domestic shipping within the U.S.:
    • FREE Standard carbon-neutral shipping included on orders $75 USD and up
    • Standard carbon-neutral shipping $4.99 USD (2-5 business days via USPS Ground Advantage)
    • Express carbon-neutral shipping $11.50 USD (2-Day FedEx Express)
  • International shipping outside the U.S.:
    • FREE UPS Express carbon-neutral shipping included on orders $150 USD and up
    • UPS Express carbon-neutral shipping - $19 USD (4-10 business days via UPS Worldwide)

Regular orders are processed Monday-Friday Hawai‘i Standard Time and have a processing time of 1-2 business days. Approximate shipping times are listed above. Please allow additional time for processing & shipping during high volume periods such as promotions and holidays. You can always check on the status of your order by emailing orders@thoseseendancing.com.

All customers are emailed a tracking number as soon as their order ships. If a package is undeliverable to the address provided, the customer will be held responsible for any additional shipping charges. If a package is marked “Delivered” by the carrier and the customer did not receive the package, a claim must be made by the customer with the designated carrier; THOSE SEEN DANCING is not responsible for lost or stolen packages which have been marked “Delivered” to the address provided.

 

INTERNATIONAL ORDERS (orders shipping outside the U.S.):

The actual time of delivery varies on how fast your country will release the order from customs; we have no control over how long this takes. THOSE SEEN DANCING is not liable for any customs clearance fees in the destination country upon arrival or any additional fees that are charged by carriers for shipping or processing. All applicable taxes, customs fees, and duties are the responsibility of the customer and differ between countries. THOSE SEEN DANCING itself does not charge any duties or taxes on international orders.

Please note shipping times are approximate and we cannot be held responsible for any unexpected delays once your order has been shipped, including clearance delays. All shipping costs are the responsibility of the customer and are non-refundable.

 

RETURNS AND EXCHANGES

We will gladly accept returns/exchanges if contacted at orders@thoseseendancing.com within 30 days of delivery. Merchandise must be returned in the same condition in which it was shipped, with tags and hygienic liner attached, to be eligible.

We are now happy to provide free shipping on exchanges for our domestic (U.S.) customers. As a small business, we kindly ask for your understanding as domestic shipping on returns and international shipping is not included; postage fees to send merchandise back are the responsibility of the customer.

Price adjustments for sales are not applicable. All sales final on Archive Sale items/items $20 and under, and when noted on sales and promotions. We reserve the right to refuse excessive and arbitrary returns.

Return/Exchange Process:

To submit a return request through a customer account:

Click the profile icon in our store's navigation, or click on the link here.

  1. Log in to your account:
    • In the Email field, enter your email address, and then click Continue.
    • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    • Go back to the account login and enter the six-digit verification code.
  2. Click the order that you wish to submit the return for.
  3. If your order has more than one item, select the item(s) you wish to return.
  4. Select a return reason and add a note if you would like to exchange for another product or size.
  5. Click Request return. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label that can be used with the mailer your order arrived in.

To submit a return request without a customer account:

  1. Please fill out this Return/Exchange Form and email us at orders@thoseseendancing.com within 30 days of the delivery to initiate an exchange or return. (If exchanging items, you may want to inquire whether the item[s] you want to exchange for are in stock.) Please include the order number and/or the name the order was placed under.
  2. To go paperless, please attach a digital copy or photo of the completed form, OR include all information requested on the form in your email.
  3. Domestic Returns: We will email you a return label that can be used with the mailer your order arrived in. Returns shall be sent to the address below.
    International Returns: We will provide you with an address to send back your returning merchandise. The mailer your order arrived in can be reused for your return. We highly recommend using a registered trackable service as regretfully we cannot be held accountable for lost/stolen packages.
  4. Send domestic returns to:
    THOSE SEEN DANCING RETURNS
    PO BOX 161185
    HONOLULU, HI 96816
    Please contact us if the carrier you are using does not ship to PO boxes.

For domestic exchanges, the return label is free. For domestic returns, $4.99 will be deducted from the refund amount.

We will inspect the returned merchandise and process your return or exchange within 1-2 business days upon receipt. Should your return not meet our policy we will communicate the reason to you via email.

Refunds or price differences will be credited back to the original form of payment. An invoice will be issued for any balances due.

For exchanges, we will send your exchanging item(s) to your shipping address free of any additional shipping fees. Please note that we send exchanges via standard shipping unless otherwise requested (additional charges may apply for expedited shipping).

 

FAULTS

We carefully inspect each item before selling it to our customers, but we understand that sometimes faults do occur. In the unlikely case of a manufacturers defect, returns for store credit/exchanges are applicable. If you have received a faulty or incorrect item, please contact us at orders@thoseseendancing.com immediately.

Your garment is made to last; however, we are not liable for general wear and tear. Please use caution around rough surfaces and be mindful of prolonged exposure to chlorine and products such as lotions and sunscreen. We recommend hand or machine washing on a gentle cycle in cold water with mild detergent, and line drying in the shade.

 

PRIVACY

Your privacy is a top priority and therefore we will not intentionally share your information with any third parties. Credit card details are processed through a secure browser; we do not store any credit card information. Read full Privacy Policy.