Customer Care

CUSTOMER SERVICE

For customer service and other inquiries please email us at hello@thoseseendancing.com. For returns/exchanges please read our Return Policy below and email orders@thoseseendancing.com. Please allow 24-48 hours for us to get back to you.

Mahalo, 

Those Seen Dancing

 

LOCATION

Those Seen Dancing is sold exclusively online. Dates and locations of trunk shows and pop-ups are announced via email and social media.

 

SIZE GUIDE

Sizes generally run true to size, meaning if you are a certain size in comparable brands, you are likely to be the same size in our brand. The international size and measurement guides are provided as a guide only and may not be accurate across all sizes/styles. Please read individual product descriptions for any specific sizing details. If you have any questions please email us at hello@thoseseendancing.com and we will be happy to assist you!

 

INTERNATIONAL SIZE GUIDE

SIZE

USA

AUS/UK

JPN

EU

Approx. Cup Size

XS

0-2

4-6

5-7

32-34

AA-A

S

2-4

6-8

7-9

34-36

A-B

M

4-6

8-10

9-11

36-38

B-C

L

6-8

10-12

11-13

38-40

C-D

XL

8-10

12+

13+

40+

D+

 

BODY MEASUREMENT GUIDE

SIZE

BUST

UNDER BUST

UPPER HIPS (widest part of hip that hits above your butt)

XS

30-32in // 75-80cm

27-29in // 68-73cm

30-32in // 77-82cm

S

32-34in // 80-85cm

29-31in // 73-78cm

32-34in // 82-87cm

M

34-36in // 85-90cm

31-33in // 78-83cm

34-36in // 87-92cm

L

36-38in // 90-95cm

33-35in // 83-88cm

36-38in // 92-97cm

XL

38-40in // 95-100cm

35-37in // 88-93cm

38-40in // 97-102cm

 

SHIPPING & RETURNS

 

Our shipping & returns policies are part of our Terms of Service. Checking out at our store means that you agree to our Terms of Service. We want to make sure you are fully aware of our policies before you make your purchase.

 

SHIPPING

All orders ship directly from Honolulu, Hawai‘i, USA. Please take this into account when estimating transit times.

  • Domestic shipping within the U.S.:
    • Standard carbon-neutral shipping $4.99 USD (2-5 business days via USPS First Class)
    • Express carbon-neutral shipping $9.99 USD (2-Day FedEx Express)
    • FREE Standard carbon-neutral shipping included on orders $75 USD and up
  • International shipping outside the U.S.:
    • UPS Express carbon-neutral shipping - $15 USD (4-10 business days via UPS Worldwide)
    • FREE UPS Express carbon-neutral shipping included on orders $150 USD and up

Regular orders are processed Monday through Friday Hawai‘i Standard Time and will usually leave our warehouse within 1-2 business days. Approximate shipping times are listed above. Please allow additional time for processing & shipping during high volume periods such as promotions and holidays. You can always check on the status of your order by emailing orders@thoseseendancing.com.

All customers are emailed a tracking number as soon as their order ships; however, THOSE SEEN DANCING is not responsible for tracking orders once they have been shipped. If a package is undeliverable to the address provided, the customer will be held responsible for any additional shipping charges. If a package is marked “Delivered” by the carrier and the customer did not receive the package, all claims must be made by the customer with the designated carrier. THOSE SEEN DANCING is not responsible for lost or stolen packages which have been marked as “Delivered” to the address provided.

 

INTERNATIONAL ORDERS (orders shipping outside the U.S.):

The actual time of delivery varies on how fast your country will release the order from customs; we have no control over how long this takes. THOSE SEEN DANCING is not liable for any customs clearance fees in the destination country upon arrival or any additional fees that are charged by carriers for shipping or processing. All applicable taxes, customs fees, and duties are the responsibility of the customer and differ between countries. THOSE SEEN DANCING itself does not charge any duties or taxes on international orders.

Please note shipping times are approximates only and we cannot be held responsible for any unexpected delays once your order has been shipped, including clearance delays. All shipping costs are the responsibility of the customer and are non-refundable.

 

RETURNS AND EXCHANGES

We will gladly accept returns/exchanges if contacted at orders@thoseseendancing.com within 30 days of delivery date for exchange or store credit. Merchandise must be returned in the same condition in which it was shipped, with tags and hygienic liner attached, to be eligible. If multiple items were purchased and the customer is keeping one or more of the items, refunds for the additional items will be applicable.

We are now happy to provide free domestic return shipping to our customers. As a small business, we kindly ask for your understanding as international return shipping is not included; international postage fees to send merchandise back are the responsibility of the customer. We do not do price adjustments for sales. All sales final for Archive Sale items. THOSE SEEN DANCING has the right to refuse excessive and arbitrary returns.

Return/Exchange Process:

  1. Please fill out this Return/Exchange Form and contact us at orders@thoseseendancing.com within 30 days of the delivery date to initiate an exchange or return. (If exchanging items, you may want to inquire whether the item[s] you want to exchange for are in stock.) Please include the order number and/or the name the order was placed under in your email.
    To go paperless, please attach a digital copy or photo of the completed form, or be sure to include all information requested on the form in your email. If preferred, you may email us to initiate your return and send a printed copy of the form back with your items, but this is not necessary.
  1. Domestic Returns (Free): We will email you a return label that can be used with the mailer your order arrived in.
    International Returns: Please send back your returning merchandise to the address below. The mailer your order arrived in can be reused for your return. We highly recommend using a registered trackable service as regretfully we cannot be held accountable for lost/stolen packages.
    Send returns to:
    THOSE SEEN DANCING RETURNS
    PO BOX 161185
    HONOLULU, HI 96816
    Please contact us if the service you are using does not ship to PO boxes.
  1. We will inspect the returned merchandise and process your return or exchange within 1-2 business days upon receipt. Should your return not meet our policy we will communicate the reason to you via email.
    Refunds or price differences will be credited back to the original form of payment. An invoice will be issued for any additional charges.
    For exchanges, we will send your exchanging item(s) to your shipping address free of any additional shipping fees. Please note that we send exchanges via standard shipping unless otherwise requested (additional charges may apply for expedited shipping).

 

FAULTS

We carefully inspect each item before selling it to our customers, but we understand that sometimes faults do occur. In the unlikely case of a manufacturers defect, returns for store credit/exchanges are applicable. If you have received a faulty or incorrect item, please contact us at orders@thoseseendancing.com as soon as possible.

Your garment is made to last; however, we are not liable for general wear and tear. Please use caution around rough surfaces and be mindful of prolonged exposure to chlorine and products such as lotions and sunscreen. We recommend hand washing or machine washing on a gentle cycle in cold water with mild detergent.

 

PRIVACY

Your privacy is a top priority and therefore we will not intentionally share your information with any third parties. Credit card details are processed through a secure browser; we do not store any credit card information. Read full Privacy Policy.